Frequently Asked Questions
Everything you need to know about AUSEK company background, product sourcing, delivery lead time, warranty coverage and after-sales support. If you cannot find your answer, contact us directly.
Yes. AUSEK customizes existing camera models for brands, distributors, importers, platform sellers and private-label buyers. Available OEM options include logo, color, packaging, manuals, labels, accessory bundles and market-specific configurations. Share the target market, sales channel, model, quantity, branding and certification requirements so we can recommend a suitable configuration and confirm the MOQ, lead time and warranty for the order. Selected ODM or private-mold projects can be evaluated separately when deeper hardware or software changes are required.
Buyers should contact their assigned AUSEK sales representative or the official inquiry channel for after-sales support. They should include order information, model, quantity affected and issue evidence so the case can be routed efficiently.
Yes. AUSEK can help buyers plan shipment timing for bulk orders. Buyers should provide target arrival date, destination, product mix, quantity, customization needs, packaging files and preferred shipping arrangement so production and logistics can be planned together.
Delivery schedule can be affected by stock status, order quantity, customization, packaging artwork, material readiness, certification documents, inspection requirements, destination market and logistics route. AUSEK should confirm the schedule after the exact order scope is clear.
Shipping methods should be confirmed by destination, order quantity, delivery deadline, product type, battery or accessory configuration and buyer's logistics preference. AUSEK can coordinate the delivery plan with the buyer, but the final method and cost should be confirmed before shipment.
Trial orders and samples are available subject to sales confirmation. Feasibility depends on the model, stock, quantity, customization, packaging and follow-up order plan. Share the target market and required configuration so AUSEK can confirm the available sample or small-batch option.
Before quotation, confirm the exact model, configuration, target country, sales channel, wireless function, battery or charger setup and required documents. AUSEK can then check whether CE, FCC, RoHS or other available reports apply and whether additional testing is needed. Compliance is confirmed per model and market.
AUSEK reduces production quality risks by confirming specifications early, checking materials, monitoring production, applying final and outgoing inspection, and aligning buyer requirements before shipment. High-risk items such as certification, special packaging, firmware, accessories and destination-market requirements should be confirmed before bulk production.
During mass production, AUSEK manages quality through incoming material checks, in-process control, final inspection and outgoing inspection. For customized orders, approved samples, artwork, specifications and packaging files should be locked before production starts.
Yes. AUSEK can support quality inspection for bulk orders through agreed inspection standards, production checks and pre-shipment review. The buyer should confirm sample standard, packaging requirements, defect criteria and acceptable quality level before mass production.
